
FAQ
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About Arrival Mega Store
Arrival Mega Store is an online shopping platform operated by First Arrival Ltd, a UK-registered company. We offer a diverse range of high-quality products, including electronics, fashion, home goods, and much more. All our products are sourced from trusted suppliers and are available exclusively through our e-commerce website.
Ordering Process
To place an order at Arrival Mega Store, browse our product categories, select your desired items, and add them to your shopping cart. Proceed to checkout, where you'll fill in your shipping details and payment information. After placing your order, you’ll receive a confirmation email.
Once an order is placed, it is processed quickly to ensure fast shipping. If you wish to cancel or modify your order, please contact us at admin@arrivalmegastore.com as soon as possible, and we will assist you.
How can I be sure that the products on Arrival Mega Store are of high quality?
At Arrival Mega Store, we prioritize quality. All products are carefully selected from trusted manufacturers and suppliers. We thoroughly vet each item before it’s listed, ensuring it meets high standards. Many of our products also feature customer reviews, which can give you more insight into quality.
Can I ask for more details about a product before making a purchase?
Absolutely! On each product page, you’ll find detailed descriptions, specifications, and images. If you need further clarification, our customer support team is available to assist. Just reach out via email or live chat.
Are all products available online for immediate purchase?
Yes, all of our products listed on the website are available for immediate purchase, and we keep our stock updated in real-time. If a product is out of stock, you will be notified, and we will inform you when it’s back.
Do you offer personalized products or customizations?
Currently, we don’t offer personalization or customization for products. However, we continuously look for ways to expand our services, and personalized items may become available in the future.
How do I know if the product will fit or suit me?
For clothing, footwear, and other size-specific items, we provide size guides on the product page to help you choose the best fit. If you’re unsure, our customer service team can also offer advice. Additionally, customer reviews often include feedback on fit and sizing.
Is it easy to shop online at Arrival Mega Store?
Yes, shopping at Arrival Mega Store is designed to be simple and user-friendly. Our website is intuitive and easy to navigate, with product categories and a search bar to help you find what you need in just a few clicks. You can filter products by size, price, and more to narrow down your options quickly.
How do I know if an item is in stock?
All products on our website are updated in real-time. If an item is in stock, you will be able to add it to your cart and proceed to checkout. If it is out of stock, you will be notified, and we will offer the option to notify you when it’s back in stock.
Do you offer any special discounts or promotions?
Yes, we regularly run promotions and offer discount codes. Be sure to check our website for any ongoing sales, or sign up for our newsletter to receive updates about upcoming deals and exclusive offers.
Are my payment details secure when shopping online?
Yes, your payment information is secure with us. We use SSL encryption technology to ensure that all transactions are safe and that your personal details are protected throughout the shopping experience.
How do I contact customer support if I have a question?
If you have any questions or need assistance, you can contact our customer support team via email at admin@arrivalmegastore.com, or you can call us at +44 7442 640095. We’re also available via live chat on our website for quicker responses.
What happens if I miss my delivery?
If you miss the delivery, the carrier will attempt to re-deliver or leave a card with instructions on how to collect your package from a nearby depot. If your package is returned to us due to a missed delivery, additional reshipping fees may apply.
Can I save my payment information for future purchases?
For your convenience, we offer the option to save payment details securely for future purchases. This option can be selected during checkout, and all data is protected using secure encryption methods.
Shipping Information
We offer two main shipping methods for UK orders:
: Free on orders over £50, delivered in 3-7 business days.
: £4.99, delivered in 2-3 business days.
For international orders, we offer:
: £6.99, delivered in 5-14 business days.
: £9.99, delivered in 7-21 business days.
Yes, we ship internationally. Delivery times and costs vary by location. We deliver to most countries worldwide, including Europe and other international destinations.
Orders are usually processed within 1-3 business days. During peak seasons, processing may take up to 5 business days. You’ll receive a notification email once your order has been shipped. We provide tracking details for all orders. You’ll receive a tracking number via email once your order is dispatched. Please allow 24 hours for tracking to be activated.
Returns and Refunds
We want you to be completely satisfied with your purchase. You can return most products within 14 days of receiving your order for a refund or exchange. Please ensure the product is in its original condition and packaging.
To return an item, please email admin@arrivalmegastore.com with your order details. We’ll provide return instructions. Return shipping is the responsibility of the customer, except for damaged or incorrect items.
If you receive a damaged or faulty product, please contact us within 7 days of receiving your order. We will either issue a refund or send a replacement.
Payment Information
We accept a variety of payment methods, including:
Credit and Debit Cards (Visa, MasterCard, American Express)
PayPal
Other secure payment options
Shopping at Arrival Mega Store is completely safe. We use SSL encryption to protect your personal and payment details. Your privacy and security are our top priorities.
Product Information
We only offer genuine, high-quality products from reputable brands. Each product is carefully sourced to ensure it meets our quality standards.
Many of our products feature customer reviews, which are written by other shoppers to help you make informed purchasing decisions.
Currently, Arrival Mega Store is an online-only retailer. You can browse and shop all of our products via our website, and we offer fast, reliable shipping to your door.
Legal & Compliance
We comply with all applicable Consumer Contracts Regulations 2013. You have a 14-day cancellation right for most orders.
We take your privacy seriously. Your personal information is processed in accordance with our Privacy Policy, and we never share your details with third parties without your consent.
Environment & Sustainability
We strive to reduce our environmental impact. We use eco-friendly packaging and comply with UK Packaging Regulations. We are committed to continuously improving our sustainability practices.
Terms and Conditions
You can read our full Terms of Service and Privacy Policy on our website for detailed information on using our services and making purchases.
Customer Service
You can contact our customer support team by:
Email: admin@arrivalmegastore.com
Phone: +44 7442 640095
Live Chat: Available on our website for quick responses.
If your package is lost, please contact us within 21 days of the estimated delivery date. We’ll help resolve the issue and ensure you receive your order.
If you experience any issues with your order (e.g., damaged items, incorrect products), please report it to us within 7 days of receiving your order. We will work to resolve it promptly.
Could not find your answer
If you are unable to find the information you need or require further assistance, our dedicated customer support team is here to help. Please feel free to reach out to us for prompt and reliable solutions. Visit our Contact Us page for personalized support.