Shipping policy

Shipping Policy for Arrival Mega Store Ltd. 
(Company number 15236632- Registered in England & Wales)

Last Updated: 08/04/2025

1. Order Processing

  • Orders are typically processed within 1-3 business days (excluding weekends/bank holidays)

  • During peak periods, processing may take up to 5 business days

  • You will receive order confirmation and shipping notification emails

2. Shipping Methods & Delivery Times

UK Mainland:

Service Cost Delivery Time
Standard FREE (£50+) 3-7 business days
Express £4.99 2-3 business days

International:

  • Europe: 5-14 business days (£6.99)

  • Worldwide: 7-21 business days (£9.99)
    Customs fees may apply for international orders

3. Shipping Partners

We work with a network of trusted logistics partners including:

  • Royal Mail (UK)

  • DHL International

  • Regional specialty carriers

4. Delivery Considerations

  • Signature required for high-value orders (£150+)

  • Address accuracy: Customers must verify shipping details

  • Failed deliveries: Returned packages incur a reshipping fee

5. Legal Compliance

  • Consumer Contracts Regulations 2013: 14-day cancellation right

  • UK Packaging Regulations: Environmentally compliant materials

  • EU VAT: Included for applicable orders

6. Order Tracking

  • Tracking numbers provided via email

  • Allow 24 hours for tracking to activate

7. Delivery Issues

Report within:

  • 7 days for damaged items

  • 21 days for lost packages (from estimated delivery date)

Contact: firstarrivalltd@gmail.com | +44 7442640095